Tuesday, August 30, 2016

Have a Great Day!

This morning began as all my mornings do with me checking my emails.The first thing I noticed is that a vendor did not do what they swore they would 24 hours earlier (and a month past the date it should have been done). I took a deep cleansing breath and sent out a reminder once again.
Next I opened an email marked urgent from a supplier. He needed some information which we had provided earlier with some minor adjustments. "No problem," I replied, "I will have it to you this afternoon".
"Well actually that is a problem......I need it now or we lose the day,and it is a critical one as we are facing cancellation."
Once again,after another deep cleansing breath, I solicit assistance from some external resources and manage to piece together what is needed.
Text:
"Did you get the updated information?"
Response:
"Uh.....can you resend it again...I couldn't open it".
At this point I am driving to a doctor's appointment.
Group text: 
"Please resend previous file"
Response :
"Okay"
Response:
The file is too big for me to open"
Text :
"I've added someone else to this chain,can we please include  her in the original email, she can reformat"
All of this is going on while my podiatrist is grinding away at my feet.
Once back in my car I send 1 more text:
"Can you confirm all is good"
Response:
" Oh yes ....everything is fine....thanks!"
Really?
(Why did I have to ask?)
Then a phone call following up on a situation between a vendor and customer.
"Well. the vendor promised and then didn't do what he said he would!"
Gee....what a surprise!
My Response: 
"I know.....they kind of dropped the ball a bit and we are now working to get it corrected"
One last text before I head out:
"Tomorrow is the last opportunity to resolve that issue before the opportunity is gone.....we have had 2 months ....literally since July 4th , to take care of this!"
Response:
(okay, there was none and god-forbid he answers his phone!)
That was my first 3 hours this morning.Now , one more deep cleansing breath before heading out to run some errands.I hope you have a great day as well!

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