Customer Service?

"When we seek to discover the best in others, we somehow bring out the best in ourselves."

William Arthur Ward

 Over the last few weeks, I have found myself having to deal with either the sales department or the customer service department of a number of companies.

I have to tell you, the good ones are few and far between.

It just never ceases to amaze me just how bad these supposedly successful companies are when it comes to replying or responding to customers.

From multi-national global companies to mom and pop operations, I have found myself being frustrated more times than I should be.

In the last month I found that I have had to drop a number of vendors simply because communicating with them is wearisome.

I know, I am just a little nobody company in nowhere'sville NJ, however, they can't possibly know that until someone at least picks up my call!

You can't get anyone on the phone.

It's just more and more voicemail hell."

"Send us an email".

I do and I get an auto-response if I am lucky.

Chat on line often takes me to a robo-responder advising me that someone will get back to me.

(They rarely do!).

It's getting so bad, I kind of worry what would happen if I ever had to call 9-1-1.

"Suicide hot-line.......please hold!"

It's very frustrating and quite frankly, I don't care how successful a business is, it's no way to do business.

Maybe it's just me.

Maybe I'm too "old school".

I don't believe so. There is still a right way and a wrong way.

Accepting less opens the door to more bad behavior.

But this just seems to be the way of the world lately isn't it.

It's a damn shame!